Cloud phone system · Yellowknife, NT
One number. Answer it on a desk phone at head office, a laptop at camp, or your mobile on the winter road. Unlimited calling across Canada and the US, numbers you keep, and a helpdesk in Yellowknife that picks up. CasConnect by CasCom starts at $50 per user per month.
A phone system for Yellowknife, Inuvik, Iqaluit or a camp on the winter road has to survive things a Calgary office never thinks about. CasConnect was designed around them.
When a phone box in the closet dies, the replacement part ships from the south and arrives weeks later. With CasConnect there is no box. The system runs in our data centre and a failed handset is swapped, not diagnosed.
Every deployment starts with a look at your actual connection, and we make voice the priority on your network so a large download never chops up a call. If your link is marginal, we say so before you sign.
Most Northern organizations have one person who "does the computers" on top of another job. Moves, adds, changes and call menu edits are handled by the CasCom helpdesk, or done by you in a browser in minutes.
Your callers will not notice a thing, except that calls sound cleaner. Here is what you will notice.
CasConnect is the voice and telecom line of CasCom Ltd., a managed technology provider in Yellowknife since 1996.
No tiers of add-ons to decode. These are the tools most Northern offices use every day, and they are included in Pro. Essentials covers the basics for teams that mostly need reliable lines.
No long-distance charges and no usage caps on any plan.
Turn any laptop or phone into your office extension. Same number, same voicemail, anywhere with internet. Included with Enhanced and above.
Press 1 for bookings, 2 for accounts. Change the greeting for a long weekend yourself, in a browser, in two minutes.
Ring the whole front desk at once, or line callers up fairly for a busy support team.
Every message arrives in your inbox as audio plus a written transcript.
Keep a record for training, disputes or compliance, stored securely and easy to find later.
How many calls came in, how long people waited, which ones you missed. Enough to staff the phones properly, no spreadsheet needed.
Get the board, the contractor and the funder on one call without a separate conferencing bill.
Bring the numbers your customers already know, and add local numbers for new sites or staff whenever you need them.
Every plan includes 911 registration for every phone, including staff at remote sites. Ask us for the CasConnect 911 information sheet before you sign with anyone.
Reliable lines for teams that live on the phone. Transfers, hold, paging and shared lines that work the way staff expect, with nothing to maintain on site.
A call menu covers after hours and holidays. When the desk steps away, calls roll to a mobile app instead of voicemail, so the booking still gets made.
A site trailer on satellite internet gets the same extension as head office. Staff rotate in and out, the number stays, and the main line reaches them wherever they are.
Your old phones keep working right up to the moment we switch, and the switch itself happens after hours.
Current phones, numbers, internet and how calls actually move through your office. Then a quote in plain language, with nothing hidden in the footnotes.
Phones and apps configured, call menus recorded, every phone registered for 911, and the number transfer filed with your current provider.
Numbers move overnight, staff get a short walkthrough in the morning, and the Yellowknife helpdesk is on call from the first ring.
Every plan includes unlimited Canada and US calling, moving your existing numbers, 911 registration and the CasCom helpdesk. Mix plans across your team: reception on Pro, back office on Essentials.
For small teams that need reliable lines
For offices that live on the phone
For staff who work away from a desk
For teams that work in Microsoft Teams
Prices per user, per month, in Canadian dollars, taxes extra. Annual plans are billed once a year. Essentials includes one standard call menu and one ring group. Pro and above include multi-level menus, queues and schedules. Configuration beyond the build included with your plan is quoted. Microsoft 365 licences, where Ultimate needs them, are billed separately.
For high-volume service teams. Callers routed to the right team, live dashboards, supervisors who can listen in and coach, and caller details from your CRM. Quoted per deployment.
Written transcripts and short summaries of recorded calls, searchable across your team, so the details of last month's conversation are a search away.
Anything else, email helpdesk@cascom.ca or call +1-867-765-2020. A person in Yellowknife answers.
Usually not. Most desk phones bought in the last several years work with CasConnect, and on Enhanced and above staff can use the computer or mobile app instead of a handset. We confirm what you can keep during the assessment and quote replacements only where needed.
Yes. We handle the transfer with your current phone company and move the numbers after hours. Your old phones keep working until the moment the switch happens.
Your phone system keeps running in our data centre, so voicemail and call menus still answer. Calls can be set to forward to mobile phones automatically when the office connection drops, and on Enhanced and above the main line keeps reaching staff through the mobile app on cellular data.
Yes, on Enhanced and above. The mobile app puts your office extension on your personal phone. Calls show your business number, not your personal one, and you can switch the app off at the end of the day.
Every phone is registered with the address where it sits, so dispatchers know where to send help. We update registrations when staff or sites move, and it is worth telling us when someone works from home for a stretch. Ask for the CasConnect 911 information sheet before you sign with us or anyone else.
Typically two to three weeks from signed quote to first call, most of it waiting on your current provider to release the numbers. Your existing phones keep working the whole time.
The CasCom helpdesk in Yellowknife, at helpdesk@cascom.ca or +1-867-765-2020. The team that set up your phones is the team that supports them. No ticket queue in another time zone.
911 on CasConnect works differently than on a traditional phone line. You must be able to tell the operator your location, and 911 will not work during a power or internet outage. Read the CasConnect 911 information page before signing up.
Send us your current phone bill. We will tell you what CasConnect replaces, what it costs per user, and what you keep. No obligation, and no sales call unless you ask for one.